Once your parcel has been sent you will receive a tracking number. We send parcels from Monday to Friday during working hours (this excludes South African public holidays).
We cannot deliver to a PO Box and will require a physical address to fulfil the order.
ALL PRODUCTS ARE HANDMADE:
Please allow for up to 10 working days for manufacturing as all products are made to order, unless stock is available. This does not including shipping time.
For orders and inquiries email firstname.lastname@example.org
If you have received an item different to the one you ordered, please contact email@example.com.
RECEIVING A REFUND
Because our products are made using traditional methods of leather craftsmanship, they come with a lifetime guarantee.
We strive to make goods of the highest quality possible. If for whatever reason you are not happy with your purchase please contact us and we will try to reach a reasonable solution. Due to the natural elements of the materials used, there will be some variation from one item to another and it may not exactly match the picture.
We do not offer cash refunds, if you are unsatisfied with your purchase please email firstname.lastname@example.org with your concerns.